Home

8X8 More Than Doubles Operator Connect Global Offerings; Now Among Top Five Providers

via Business Wire

8x8 extends Operator Connect coverage to 50 countries

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform provider for CX that combines Contact Center, Unified Communication, and CPaaS solutions, is now among the top five providers of Operator Connect globally after more than doubling the number of countries available for 8x8 Operator Connect for Microsoft Teams deployment. Additionally, 8x8 is the only Operator Connect provider with a native contact center solution certified to integrate with Teams.

8x8 Operator Connect for Microsoft Teams is a purpose-built solution that delivers native Public Switched Telephone Network (PSTN) calling through the Microsoft Operator Connect program. Powered by 8x8’s industry-leading Global Reach™ network, it ensures reliable connectivity, accelerated deployment, and simplified management – enhancing efficiency for Microsoft Teams Phone administrators.

8x8 Operator Connect for Microsoft Teams now supports local presence in 50 countries, including the recent additions of Brazil, South Korea, Turkey, South Africa, and the Czech Republic, among the 30 new countries added.

"Among companies using Microsoft Teams, only 65.8% have enabled Teams for PSTN calling, signaling a significant opportunity to enhance the platform’s value with integrated voice services,” said Irwin Lazar, President and Principal Analyst at Metrigy. “With 8x8 now offering Operator Connect in 50 countries – and as the only UCaaS provider supporting both Operator Connect and Direct Routing – organizations can quickly scale PSTN access globally. Combined with 8x8’s Teams-certified contact center, this creates a powerful foundation for unified communications and customer experience within Teams."

Keys benefits of 8x8 Operator Connect for Microsoft Teams include:

  • Reliability, Security, and Support - Direct peering through Microsoft Azure meets program architecture, security, and network requirements for reliability together with a streamlined support model and shared Service Level Agreements (SLAs) with Microsoft for Operator Connect services.
  • A Complete Portfolio - Flexible calling plans, and a Teams-certified contact center with free on net calling to meet each organization’s specific telephony and customer engagement requirements.
  • Familiar Teams Phone Experience - The ability to make and receive calls through the Teams app minimizing training requirements and accelerating onboarding.
  • Increased Admin Efficiency - Admins can intuitively provision numbers and manage users from the Microsoft Teams admin center to improve deployment time.

“Businesses and customer service are becoming increasingly personalized and, as a technology provider, we need to offer flexible capabilities to meet the needs of our customers, both today and tomorrow,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “Our continued expansion of 8x8 Operator Connect for Microsoft Teams provides our customers with the global coverage they need, when they need it, and from a technology partner they know they can trust and rely on.”

About 8x8 Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.

Contacts