Articles from Forethought

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

Forethought, the leader in Agentic AI for customer experience, now processes over one billion customer interactions monthly. This demonstrates Forethought’s industry leadership in redefining CX by seamlessly integrating AI-driven automation with human-centric support.

Forethought, the most advanced human-centered generative AI for customer support, today announced it has seen its net new ARR per quarter grow 400% YoY. Driven by the explosion of generative AI and the need for a complete AI solution for CX, Forethought has seen exponential growth across the company through new customers, product launches and enhancements, resulting in the company’s most successful year yet.

Forethought, the most advanced generative AI agent for customer support, today released its first-ever AI in CX Benchmark Report, highlighting the various ways companies leverage AI for customer service—also known as customer experience or CX—and the results they’re achieving. The report found that 54% of businesses surveyed—including both public and private B2B and B2C companies—have adopted AI in some way, with more planning to do so, signaling that AI is not only here to stay but also being adopted at a rapid pace.

Forethought, the leading generative AI for customer support automation, today announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success. Bhusha brings with her more than 20 years of experience in establishing and scaling high-impact post-sales teams at market-leading SaaS companies including Twilio Segment, DocuSign, Slack, and Salesforce.

Forethought, the AI-first customer support automation platform, today announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS Partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.

Forethought, the leading generative AI for customer support, has been recognized in Gartner's 2023 Cool Vendor in Customer Service and Support Technology report. This recognition comes as a result of Forethought's extensive work in the generative AI space, positioning the company at the forefront of the most exciting developments in customer service technology this year.

Forethought, the leading generative AI for customer support, today announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient, goal-oriented, AI-first future.

Forethought, the leading generative AI for customer support automation, today announced the appointment of Rob Markey to its Board of Directors. Markey brings with him a wealth of expertise and a deep understanding of customer loyalty and satisfaction, making him an invaluable addition to the team.

Forethought, the leading generative AI for customer support automation, today announced the release of AutoChain, a framework developed to experiment and build lightweight, extensible, and testable LLM agents for the generative AI community.

Forethought, the leading generative AI for customer support automation, today announced the launch of SupportGPT™, the world’s first generative AI platform for customer support. With the help of OpenAI’s technology, Forethought brings groundbreaking generative AI capabilities to the customer support experience.

Forethought, the human-centered AI platform, today announced the launch of Triage Quickstart, an extension of Triage that allows customers to automate case tagging with clicks.

Forethought, the human-centered AI platform, announced the launch of Solve Starter Packs, a new capability in Workflow Builder that allows customers to deploy pre-built workflows instantly with AI.

Forethought, the human-centered AI platform, today announced Workflow Builder —an extension of its Solve product— is now available to all enterprise organizations. The significant enhancement allows companies to enable seamless service for their customers.

Forethought, the human-centered AI platform, was named to Forbes AI 50 list for the second year in a row, accompanied by other notable privately-held North American organizations that are making the most interesting and effective use of artificial technology.

Forethought, the human-centered AI platform, today announced the company has won two of this year’s 2022 Comparably Awards: Best Company Outlook and Best Places to Work in the Bay Area. This marks the second year the company has been recognized by Comparably, following its 2021 honor as a Best Places to Work in Salt Lake City.

Forethought, the human-centered AI platform, today announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support teams deliver a seamless customer experience across any channel.

Forethought, the Human-Centered AI Platform, today announced it has hired industry veteran Dave Ginsburg as the company’s first Chief Customer Officer to focus on maximizing the success and lifetime value of every Forethought customer.

Forethought, the Human-Centered AI Platform, today announced a $65 million Series C funding round that will fuel the company’s growth and accelerate the digital transformation in customer service with human-centered AI.

Forethought, an AI enterprise company, today announced that its AI platform for customer service, Agatha, can now support more than 100 languages globally across its Solve, Triage and Assist products, giving its customers the best experience possible.