Articles from Medallia, Inc.

Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold Stevie® Award for Customer Service Team of the Year - Recovery Situation in the Financial Services category. The award recognizes the achievements of contact center, customer service, business development, and sales professionals who deliver outstanding CX and accelerate business outcomes.

Medallia, Inc., the global leader in customer and employee experience, today announced the opening of a new East Coast headquarters in Tysons Corner, Va., reinforcing its commitment to innovation, talent, and growth. The new office will serve as a central hub for Medallia’s senior leadership, provide a key location for expanding AI and analytics talent, and create a dynamic space designed to host customers and fuel high-performance teams.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Last November, Medallia was also named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024.

Medallia, Inc., the global leader in customer and employee experience, and Kantar, today announced that their partnership with financial institution Nationwide, the world's largest building society, has been recognized with the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. The recognition reflects Nationwide’s deep-rooted commitment to understanding and acting on feedback from its 16 million members across the United Kingdom.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in the Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms report. Medallia was recognized in the report for its Completeness of Vision and Ability to Execute.

Medallia, Inc., the global leader in customer and employee experience, today announced it has achieved FedRAMP® Moderate Authorized status from the Federal Risk and Authorization Management Program (FedRAMP®) for Mindful by Medallia.

Medallia, Inc., the global leader in customer and employee experience, today announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organizations to move from surveys and signals to actions and automation. The new vision and AI capabilities were unveiled at Medallia Experience ‘25 at the Wynn Las Vegas.

Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies.

Medallia, Inc., the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience as Chief Product Officer, Customer Experience at Qualtrics and CPO at Clarabridge.

Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working with New Look to improve customer experience (CX) across its UK and Republic of Ireland operations. Powered by Medallia’s technology and delivered by Higher Oak, the new CX program can now capture customer feedback across New Look’s stores, website, app, and contact center.

Medallia, Inc., the global leader in customer and employee experience, today announced several significant updates for Experience ’25. Will Guidara, the New York Times bestselling author, world-renowned restaurateur, and co-producer of Emmy Award-winning series The Bear, will headline the industry-leading global event returning to Wynn Las Vegas from March 24-26, 2025. Guidara will be joined by an exceptional lineup of speakers on the main stage, including brand-leadership expert Denise Lee Yohn, the creator of Net Promoter System℠ (NPS®) Fred Reichheld, New York Times and Wall Street Journal bestselling author Shep Hyken, customer experience trend shaper Jeannie Walters, and world-leading brands. Medallia CEO Mark Bishof will kick off the event Tuesday morning with Medallia Chief Strategy Officer Sid Banerjee and share their vision for Medallia and the future of experience management.

Medallia, Inc., the global leader in customer and employee experience, today announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Bishof succeeds Mike Lipps, a Thoma Bravo Operating Partner, who will remain on the Medallia board.

Medallia, Inc., the global leader in customer and employee experience, today announced the launch of a new technology partner program that will enable organizations to innovate, build, and increase revenue growth with Medallia.

Medallia, Inc., the global leader in customer and employee experience, today announced details for the industry’s premier event, Experience ‘25. The global event will be held at Wynn Las Vegas from March 24–26, 2025 and feature exceptional brands, pioneering leaders, and insightful peers to network with.

Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client Prudential Financial, an American Fortune Global 500 and Fortune 500 company, is this year’s recipient of Forrester’s “Customer-Obsessed Enterprise Award.” The award recognizes organizations that place customers at the center of their leadership, strategy, and operations to deliver outstanding CX and accelerate business outcomes.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave™: Customer Analytics Technologies, Q2 2024.

Medallia, Inc., the global leader in customer and employee experience, today announced its flagship event Experience is expanding with a world tour bringing the global event to more Medallia customers and experience leaders around the world in six key cities. After the incredible event in Las Vegas earlier this year as well as Paris last week, the Experience World Tour will visit Munich, Barcelona, Mexico City, London, and Melbourne in more intimate settings over the next several months.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024. This report evaluated 11 service providers based on 26 criteria.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named as a finalist in the Best Cloud-Based CX Solution of the Year category at the CCW Excellence Awards. The awards aim to elevate the contact center industry by recognizing the most innovative companies and top performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.

Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service. The award marks a key milestone for the British airline as it now embarks on a new phase of its Voice of the Customer (VOC) program – connecting its Customer Experience (CX) and brand data. This will provide Virgin Atlantic with a comprehensive view of its customers’ experiences to inform meaningful change and strengthen the company’s brand.

Medallia, Inc., the global leader in customer and employee experience, today announced that VIA University College, a University of Applied Sciences with nearly 20,000 students across eight campuses in central Denmark, has leveraged Medallia Ideas to build an online collaboration and crowdsourcing community, VIA Crowd Lab, to digitize innovation and entrepreneurship and source new solutions to complex challenges.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a Technology Leader in the Q4 2023 Spark Matrix for Digital Marketing Analytics, published by leading market research firm Quadrant Knowledge Solutions. As one of the top performers in the report, analysts state that Medallia “provide[s] a sophisticated and comprehensive technology platform to address various use cases, such as delivering real-time personalization to customers.”

Medallia, Inc., the global leader in customer and employee experience, today announced its recognition as a Leader in the SPARK Matrix™ Customer Journey Analytics (CJA), 2023. It includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Customer Journey Analytics vendors in the form of its SPARK Matrix™. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Strong Performer in The Forrester Wave™: Real-Time Interaction Management (RTIM), Q1 2024.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability To Execute’ and Completeness Of Vision.

Medallia, Inc., the global leader in customer and employee experience, today announced the addition of Ben Brewer as Chief Revenue Officer. Brewer brings extensive experience leading large sales organizations at companies like Cornerstone OnDemand, SAP Concur, and Nintex.

Medallia, Inc., the global leader in customer and employee experience, today announced the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries.

Medallia, Inc., the global leader in customer and employee experience, today announced the launch of Medallia Agile Research, a fully self-service advanced market research tool that will be fully integrated into Medallia Experience Cloud. This innovative product will be available for all Medallia Experience Cloud users to enable customer experience, research, and insights teams to leverage one unified platform to measure and analyze consumer, market and brand insights for a comprehensive view of the business ecosystem.

Medallia, Inc., the global leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that will fundamentally change how organizations can personalize customer and employee experiences.

Medallia, Inc., the global leader in customer and employee experience, today announced a commitment to achieve net-zero greenhouse gas (GHG) emissions by 2040, 10 years ahead of what is required in The Paris Agreement. The Paris Agreement calls on countries to reduce their emissions and work together to adapt to the impacts of climate change.

Medallia, Inc., the global leader in customer and employee experience, today announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).

Medallia, Inc., the global leader in customer and employee experience, today announced BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fueling their transformational expansion from business-to-business (B2B) into the direct-to-consumer market.

Medallia, Inc., the global leader in customer and employee experience, today announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact after deploying Medallia. In just the first 30 days with Medallia, Thesis’ survey response rate has increased from 4.4% to 13.3% and its customer satisfaction from 90% to 93.2%.

Medallia, Inc., the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer. Turek brings decades of leadership with a focus on innovation and customer experience globally. She will lead product management and design at Medallia as a member of the executive leadership team.

Medallia, Inc., the global leader in customer and employee experience, today released its third annual Global Impact Report, highlighting progress related to social impact, environmental strategy, and governance standards.

Medallia, Inc., the global leader in customer and employee experience, today announced details for the industry’s premier event, Experience ‘24. The global event will be held at Wynn Las Vegas from Feb. 5-7 with inspiring keynote speakers, thought-provoking and educational sessions, and demonstrations of groundbreaking new technology that will make it easier for the world’s largest companies to personalize every customer and employee experience.

Medallia, Inc., the global leader in customer and employee experience, today announced that the U.S. Department of Veterans Affairs (VA) has established an enterprise-wide acquisition of Medallia Software-as-a-Service (SaaS) technology in order to meet its agency goals and continue to lead the government in operational experience management.

Medallia, Inc., the global leader in customer and employee experience, today announced it has surpassed more than 1 million active weekly users leveraging its powerful artificial intelligence-driven capabilities trained by more than 60 billion experience signals

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs.

Medallia, Inc., the global leader in customer and employee experience, today announced the addition of two new key executives with Dan Madden named Chief Financial Officer and Robert Baca Chief Technology Officer.

Medallia, Inc., the global leader in customer and employee experience, today announced a new partnership with Cresta and expanded integrations with LivePerson and Five9. These partnerships allow organizations to further strengthen the conversational AI technologies used for real-time agent assistance with customer service teams in contact centers.

Medallia, Inc., the global leader in customer and employee experience, today announced that it has been certified by Fair Pay Workplace (“FPW”) for its effort to create sustainable fair pay in the workplace.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023. This report evaluated nine service providers based on 31 criteria within the categories of Current Offering and Strategy. Forrester states in the report that Medallia “breaks away from competition with depth and breadth of offering.”

Medallia, Inc., the global leader in customer and employee experience, today announced that Smoothie King has selected Medallia as its experience platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call center to their highest levels ever.

Medallia, Inc., the global leader in customer and employee experience, today announced Joe Tyrrell has been named CEO. He replaces Leslie Stretch, who is retiring and transitioning into an advisory role at the company. Tyrrell joins after serving as president of ICE Mortgage Technology, where he led three wholly owned subsidiaries of Intercontinental Exchange, Inc., including Ellie Mae. He brings deep expertise in the finance and technology industries, with over 30 years of experience helping businesses introduce new innovations in automation, artificial intelligence, and data-driven workflows, driving record revenues and profitability.

Medallia, Inc., the global leader in customer and employee experience, today announced Medallia Experience Orchestration (MXO), a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience.

Medallia, Inc., the global leader in customer and employee experience, today announced GitHub, where over 100 million developers shape the future of software, has transformed their customer experience with Medallia Experience Cloud.

Medallia, Inc., the global leader in customer and employee experience, today announced that Nomad Health, the first digital marketplace for healthcare jobs, selected Medallia as its experience platform of choice. Nomad Health allows nurses and allied health professionals to search thousands of jobs across all 50-states, to find high-paying, rewarding work.

Medallia, Inc., the global leader in customer and employee experience, today announced the findings of its new report: The New Customer Expectations for the Contact Center: Understanding the Key Factors Shaping the Customer Service Experience. The report reveals 65% of consumers say that negative customer service interactions motivate them to consider switching to a competitor brand, a clear indication that organizations must double-down on personalized experiences, or risk losing customers to competition.

Medallia, Inc., the global leader in customer and employee experience has partnered with Schneider Electric, the global leader in energy management and industrial automation, to remodel the way Schneider Electric captures, measures, and manages customer satisfaction. With a focus on customer centricity, Schneider Electric has found new and innovative ways to support customer journey and customer satisfaction efforts by redesigning how they look at customer journeys and how they optimize them with the introduction of personalized dashboards for employees.

Medallia, Inc., the global leader in customer and employee experience, today announced that SelectBlinds has selected Medallia as its experience platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced that Groupe Pierre & Vacances Center Parcs has selected Medallia as its experience platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been selected as one of the Top 25 Work Tech Vendors as part of the 2022 Inspiring Workplaces Work Tech Awards.

Medallia, Inc., the global leader in customer and employee experience, today announced that Marco’s Pizza, the nation’s fastest-growing pizza brand*, selects Medallia to boost market intelligence through Medallia Market Research.

Medallia, Inc., the global leader in customer and employee experience, today announced that Swanson Health Products has selected Medallia as its experience management platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact center experience.

Medallia, Inc., the global leader in customer and employee experience, today announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive agent-level customer feedback in Salesforce to power service recovery, agent coaching, and quick resolution of customer issues.

Medallia, Inc., the global leader in customer and employee experience, today announced it has seen an increased demand for solutions that improve candidate experience. With hiring and retaining top talent more challenging than ever, companies are working with Medallia to identify and quickly resolve any and all issues with the hiring process. By increasing the speed to hire top talent, organizations can reduce costs for recruiting and improve brand perception.

Medallia, Inc., the global leader in customer and employee experience, today announced it has closed its acquisition of Mindful.

Medallia, Inc., the global leader in customer and employee experience, today announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey.

Medallia, Inc., the global leader in customer and employee experience, today announced that Uncommon James, a leading jewelry brand founded by television personality and fashion entrepreneur Kristin Cavallari, has selected Medallia as its experience management platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced its partnership with The Arnold P. Gold Foundation as a Gold Corporate Council Member. The Gold Foundation champions humanism in healthcare, which it defines as compassionate, collaborative, and scientifically excellent care.

Medallia, Inc., the global leader in customer and employee experience, today announced that DFS Furniture has selected Medallia as its experience management platform of choice.

Medallia, Inc., the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved Medallia as an authorized vendor to administer the CAHPS (Consumer Assessment of Healthcare Providers and Systems) for Merit-Based Incentive Payment System (MIPS) survey. Medallia's comprehensive CAHPS solutions enable healthcare providers to fulfill regulatory requirements while capturing real-time feedback to highlight valuable insights, make immediate impacts, and improve the quality of care delivered to patients.

Medallia, Inc., the global leader in customer and employee experience, today announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm.

Medallia, Inc., the global leader in customer and employee experience, today announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud.

Medallia, Inc., the global leader in customer and employee experience, today announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The Wave™ analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence.

Medallia, Inc., the global leader in customer and employee experience, today announced the release of Medallia Medicare Stars Solution, a first-to-market solution designed to help health plans proactively improve Medicare Star Ratings by transforming the member experience.

Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022. This report evaluated 13 service providers based on 29 criterion.

Medallia, Inc., the global leader in customer and employee experience, today announced a partnership with Goodwood and Nucleus at Festival of Speed presented by Mastercard. This premier motorsport event is being held Thursday 23 - Sunday 26 June in the beautiful parkland surrounding Goodwood House in the United Kingdom.

Medallia, Inc., the global leader in customer and employee experience, today announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer programme.

Medallia, Inc., the global leader in customer and employee experience, today announced a partnership with the Washington Mystics, the 2019 WNBA Champions. In collaboration, the partners will explore ways to elevate the overall fan experience and create shared brand awareness.

Medallia, Inc., the global leader in customer and employee experience, today announced that its journey orchestration platform, Thunderhead, has been named a strong performer in The Forrester Wave™: Real-Time Interaction Management, Q2 2022. The Wave analysis evaluates the 14 most significant Real-Time Interaction Management (RTIM) providers on 28 criterion, grouped into three main categories, current offering, strategy, and market presence.

New research released today by Medallia, Inc., the global leader in customer and employee experience, reveals that nearly 50% of workers who left their employers as part of the Great Resignation say they quit without a new job lined up. This and other findings are available in the full report, Insights into the Great Resignation: Why Employees Leave Their Jobs, released today by the Medallia Institute and consumer behavioral intelligence and benchmarking platform Sense360 by Medallia.